Advisory · Design · Engineering · Care
Your technology department,
on retainer.
From the first page a client sees to the systems that set you apart: one senior team, retained for a predictable monthly fee.
The firm
You don't need another one-off project. You need a technology partner who knows your organization, builds what matters, and is still there next year.
The scope
Every layer of your technology, from the front door to the edge.
We don't publish a list of what we build; it would never be complete. If your organization runs on it, we design it, build it and keep it running.
i.
The front door
Everything a client sees before they speak to you, and every impression after.
ii.
The client relationship
How clients reach you, engage you and work with you, from the first enquiry on.
iii.
The operation
The systems and workflows your people rely on every day, connected and quietly automatic.
iv.
The edge
The proprietary systems that set you apart: the models, platforms and tools only you have.
Why BlackShore
Why organizations retain us.
i.
Continuity
The same people, year after year. Your team keeps the context, so nothing is relearned and nothing is lost when a project ends.
ii.
Plain language
Technology explained in the language of your organization, and reported in outcomes rather than hours.
iii.
Discretion
Confidential by default. Access, data and communications are handled with the care your clients expect of you.
iv.
Senior judgement
Experienced people do the work and make the calls. Nothing is handed to the lowest bidder.
v.
Predictable cost
One monthly retainer replaces hiring, agencies and surprise invoices. You know the number before the year begins.
vi.
Depth on demand
Behind your team stands the whole firm: specialists in every discipline, brought in when the work calls for them.
The retainer
One retainer. A whole technology team.
Instead of building a department or managing a roster of vendors, you retain BlackShore. Every month, the same team plans, builds and cares for your technology.
Retainers are scoped to fit: from a single website and its care to a complete technology function.
Included every month
- i.A dedicated engagement lead who knows your organization
- ii.A senior delivery team, led by a partner of the firm
- iii.Hosting, monitoring, security and updates
- iv.Priority support when something needs attention
- v.A quarterly strategy review with the firm
Every month
Technology that improves, month after month.
i.
Plan
Each month opens with your engagement lead: what matters most now, and what we'll deliver.
ii.
Build
Your team designs, builds and ships improvements in short, visible cycles.
iii.
Care
Hosting, monitoring, security and support run quietly in the background.
iv.
Review
Every quarter we review what changed, what it achieved and what comes next.
What your retainer covers
Capabilities
The BlackShore Standard
Three layers of accountability on every retainer.
i.
One accountable lead
A named engagement lead who knows your organization and answers for the outcome.
ii.
Partner-led delivery
A partner of the firm leads the team that builds and maintains the work, and answers for its quality.
iii.
Firm-level assurance
Every retainer is reviewed against one standard for quality, speed and service.
Whom we serve
Organizations of every size and sector, held to one standard.
The firm adapts to your organization, not the other way round. Whatever your field, you are matched with people who understand how it works, and supported by everyone else behind them.
Careers
Build a career,
not a client list.
We train relationship-builders to lead client engagements, and invite the best technologists to lead our delivery teams.