Automate the boring work first
The best automation projects are rarely the impressive ones. They are the ones nobody notices.
When organizations think about automation and AI, they often start with the ambitious idea: a chatbot, a prediction, a dashboard. The better place to start is the dull work everyone already resents.
Re-keying information from one system into another. Chasing signatures. Sending the same reminder every week. These tasks are predictable, measurable and safe to automate, and they quietly consume hours of skilled time.
Start there and the return is immediate and easy to prove. Just as importantly, the team learns to trust automation, which makes the ambitious projects far easier to adopt later.
Perspectives is published by BlackShore Agency. The views expressed are those of the firm.
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